Program Manager - US Gov

Toserve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding,on time delivery,in-lifesupportandrevenue recognition.

This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.

Responsibilities of this role are listed below:

• Primary post sales point of contact for customers,order fulfillmenttorevenuecollection, service trials, inlifesupportand post incident root cause analysis.

• Establish andmaintainaccount governance including chairing weekly operational meetings, monthly servicereviewandface to facequarterlybusiness review.

• Lead customer onboarding, aligning PO deliverables,agree order fulfillment schedule, customer training or in field support commitment,deliverITSM trainingandaligninvoiceschedule.

• Coordinate service trials,align success criteria,ensure schedule and costsremainwithin scope and budget,integrate cross functional support,identify and track issues and actions,manage escalations and conduct post event reviews.

• Deliver order fulfillment on schedule and within agreedinvoicemilestones, coordinate customer training and field support,ship in timelogisticsandpost-deliveryCSAT reviews.

• Owner of the issue and action registertrackingservice issues across order fulfillment, service trials,in life support,RMA& invoicing.

• Chair post event reviewsto improve schedule,costandperformanceand to understand root cause of failuresandprovide direct feedback to customers.

• Manage the customer satisfaction program, gathering insights and driving service improvements across order fulfillment, customertrainingand fault resolution.

• Lead continual service improvement (CSI) initiatives based on customer feedback and performance data.

• Bachelor’s Eng/STEMdegreeor equivalent industry or military experience

• 8years ofDoD program supportideallywithin satelliteorcommunicationssystems.

• PMP or equivalent program management certification

• Demonstrated experience of working in a fast paced and green field environment where decisions need to be madein a timely manner.

• Experience leading cross functional teams to delivery customer outcomes

• Demonstratedability to leadcustomerfacinginitiativesacrossmultiplegeographies.

• Active or ability to obtain
  
  DoWsecurity clearance

• Flexibility to travel and support customer requirements

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus package
• Career development training opportunities (in house and external)
• Employee Referral scheme