Coordinator of Student Success and Retention

Position: Coordinator of Student Success and Retention (2 positions)
Academic, Career, Transfer & Disability Support Advising

* Maintain a campus-based advising caseload that also includes specialized student populations which may include but is not limited to Student Ambassadors, SGA, scholarship recipients, veterans, and students with accommodations.

* Provide academic advising and degree planning by helping students understand program requirements, select appropriate courses, and develop individualized academic plans aligned with their goals.

* Monitor student progress through regular check-ins, early alerts, and review of academic records, referring students to tutoring, counseling, financial aid, or other support services as needed.

* Guide students through college policies, processes, and resources (registration, withdrawals, transfer pathways, graduation requirements, etc.) to promote informed decision-making and student success.

* Maintain accurate and timely documentation of student interactions, advising notes, and follow-up actions in the college's student information and CRM systems.

* Serve as campus coordinator for Disability Support Services to ensure compliance with ADA, Sections 503 and 504 of the Rehabilitation Act, and other federal/state regulations.

* Conduct ADA intake meetings, review documentation, and determine appropriate accommodations.

* Collaborate with faculty to implement accommodations and support instructional compliance with ADA guidelines.

* Connect students with campus and community resources to promote academic success and inclusion.

* Maintain knowledge of current disability laws, regulations, and Office of Civil Rights rulings to ensure quality service and institutional compliance.

Student Retention & Engagement

* Serve as the primary point of contact for all student organizations and the Student Government Association (SGA) sponsor.

* Plan, organize, and assess campus-wide student engagement initiatives, including events, clubs, and student-led organizations.

* Assess, develop, and implement programs and resources to support students' basic needs, including initiatives that address food insecurity, financial challenges, housing needs, and access to essential services.

* Oversee student organization budgets and guide student leaders on event planning, financial management, and organizational development.

* Plans, prepares, and presents in-person and/or virtual classroom instruction for orientation classes (ORI
107).

* Coordinate educational and developmental programming focused on career exploration, mental health awareness, leadership, and personal growth.

* Design and implement leadership and mentorship programs that foster student development and success.

* Create and promote opportunities that enhance student engagement, belonging, and community on campus.

* Plan and execute student life events that strengthen connections between students, faculty, and staff beyond the classroom.

* Coordinate and support a variety of social, cultural, and recreational activities that enrich the overall student experience.

* Collaborate with advising, career services, and academic departments to implement retention-focused programming and interventions.

* Identify and engage at-risk students through proactive outreach, mentorship opportunities, and connection to campus resources.

* Utilize data and student feedback to evaluate engagement initiatives and measure their impact on retention and student success.

Community Service & Support

* Coordinate community service initiatives and special projects that connect students with local partners and service-learning opportunities.

* Collaborate with faculty, staff, and community organizations to promote civic engagement and student involvement.

* Maintain data and reporting for programs and services to assess student utilization and impact.

* Assist the College in achieving it institutional goals for enrollment, persistence, and completion by fostering meaningful student connections and involvement.

* Participates on college committees as required or assigned.

* Bachelor's Degree in education, business, communication, marketing, or related field, required.

* Minimum of two years of experience in admissions, recruitment, student engagement, or academic advising at an institution of higher education, required.

* Master's Degree from a regionally accredited institution, preferred.

* Experience in academic and career advising, preferred.

* Experience with Banner and Target

X, preferred.

A complete application packet consists of the following:

* a completed Northwest Shoals Community College online application form,

* a current resume, and

* postsecondary transcripts (unofficial or official), which must include institution's name, college degree, and degree date.

Applications may be submitted online cc.edu.

Applications should be received by no later than XXXX.

Incomplete application packets will eliminate the possibility of an interview. Application packets received after the deadline date will eliminate the possibility of an interview. The submission…