Distance Education​/LMS Support Coordinator

Distance Education/LMS Support Coordinator

$50,680.00 - $68,169.00 Annually

Location:

Northwest-Shoals Community College, Muscle Shoals Campus, 800 George Wallace Blvd, Muscle Shoals, AL

Job Type: Full-Time

Job Number: NWS
26-23

College/Division: NWSCC-404020-Distance Learning

• Serve as an administrator for the Learning Management System (LMS), video management platforms, and integrated distance education technologies including but not limited to Honorlock, , , and Respondus.
• Assist in the evaluation, selection, testing, and deployment of emerging educational technologies and third‑party tools, including but not limited to LMS integrations and Virtual Reality applications.
• Act as the first point of escalation for faculty and students to resolve LMS‑related technical and software issues within the distance education ecosystem.
• Provide hands‑on technical assistance in the Distance Education Lab and Virtual Reality Lab, ensuring students have access to the necessary hardware and software for their coursework.
• Create, update, and maintain user guides and technical guides to ensure support materials meet student, faculty, and staff needs.
• Partner with the Instructional Designer to develop training materials and professional development opportunities for faculty and staff.
• Facilitate or co‑facilitate with the Instructional Designer to deliver technology training sessions for faculty across both campuses, focusing on practical applications for instructional software.
• Assist in coordinating and executing student‑facing technology trainings and events.
• Draft and distribute timely announcements regarding LMS system updates, maintenance windows, and new feature releases to the campus community.
• Support the technical setup, distribution, and execution of course evaluations of distance education courses.
• Consistently demonstrate a high standard of professional communication and service‑oriented support in all interactions.
• Assist faculty and staff with digital accessibility efforts, including but not limited to using built‑in LMS accessibility checkers, following guidance from the DOJ, WebAIM, and Section 508, and focusing on digital accessibility from the ADA.

• Minimum of a Bachelor’s Degree in Technology, Education, or a related field, required.
• Minimum of one year of work experience in a technology‑related field, required—experience in a higher education setting is preferred.
• Experience with Canvas learning management system and other educational technologies, required.

Compensation is in accordance with the Alabama Community College System’s Salary Schedule E1-2 ($50,680 - $68,169).

Northwest Shoals Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Northwest Shoals Community College will make reasonable accommodations for qualified disabled applicants or employees. Applicants in need of an accommodation should contact the Office of Human Resources prior to the interview.

Northwest Shoals Community College reserves the right to withdraw this job announcement at any time prior to awarding of employment.