Fulfilment Engineer

Key Responsibilities

• Develop work instructions, test procedures, and configuration standards.
• Perform hardware, software, firmware, and network configuration of products based on customer requirements.
• Identify, troubleshoot, and resolve configuration and integration issues.
  
  Escalate complex technical problems to Engineering teams.
• Participate in root cause investigations and corrective action activities.
• Maintain configuration records within ERP, CRM,ensuringaccurateserial number tracking and product traceability.
• Generate andmaintaintest reports and configuration documentation.
• Contribute to new product introduction (NPI) and operational readiness activities.
• Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

• Bachelor's Degree,Associate Degree, Technical Certification, or equivalent experience in:

-Telecommunications

-Engineering

-Information Technology

-Electronics

• 2–5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.

• Experience configuring hardware, software, or network-based products.

• Experience in technical troubleshooting and testing environments.

• Experience working within quality-controlled operational environments preferred.

• Hardware assembly and configuration.

• Software and firmware installation and upgrades.

• Networking fundamentalsincludingIP addressing, routing, and switching.

• Use of test equipment and diagnostic tools.

• Experience with ticketing, ERP, CRM, or configuration management systems.

• Ability to read technical documentation, schematics, and test procedures.

• Familiarity with Linux, Windows, embedded systems, or network appliances is

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.

• Bonus package

• Career development training opportunities (in house and external)

• Employee Referral scheme