Dental Office Assistant - Business Assistant

Business Assistant

Family Dental Care of Muskego is looking for an experienced Business Assistant to join our team.

We’re looking for someone who enjoys working with patients, stays organized in a busy office, and can help keep the front office running smoothly. Dental office experience is strongly preferred, and the ideal candidate will have 2–3 years of related experience
.

• Monday: 7:30 AM–3:30 PM
• Tuesday: 7:30 AM–4:30 PM
• Wednesday: 7:30 AM–4:30 PM
• Thursday: 6:30 AM–3:30 PM
• Rotating Fridays: 7:00 AM–2:00 PM

The ideal candidate will have:

• 2–3 years of relevant experience
• Previous dental office experience preferred
• Experience with Dentrix
• Strong customer service and communication skills
• Excellent organization and attention to detail
• The ability to manage multiple priorities in a busy front-office environment
• A team-oriented attitude and willingness to support both patients and team members

As a Business Assistant, you’ll be an important part of the patient experience and day-to-day operations of the office. Responsibilities may include:

• Greeting and checking in patients
• Scheduling and rescheduling appointments
• Answering phones and responding to patient questions
• Verifying insurance benefits
• Supporting treatment planning and patient financial discussions
• Collecting patient payments
• Maintaining accurate patient information
• Using Dentrix for scheduling, charting, and other front-office functions
• Helping the team maintain an organized and welcoming office environment

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant
, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays,and PTO (paid time off)
• Front loaded education and training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay