Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's retail branch organization, you will be based in Muskego, WI.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Lead all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions, creating a differentiated customer experience and making banking easy in an omni‑channel environment.
• Utilize a branded sales process to achieve sales targets and customer loyalty. Grow branch revenue through acquisition, share‑of‑wallet growth, and collaboration with ecosystem partners. Drive business banking results primarily through business development and community involvement activities.
• Manage and coach delivery of a differentiated client experience. Enable the team to confidently engage customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being.
• Drive the employee experience. Oversee talent acquisition, onboarding, coaching, and development. Ensure employees achieve performance and activity expectations through effective ongoing performance management.
• Manage operational, human capital, reputational, and business risk. Exercise leadership, authority, and sound decision making to mitigate sales practice risk. Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The following items are required or preferred:

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results‑Oriented

• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Roles at this level typically do not require a university or college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree required.

No required certification(s).

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full‑time employees include medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Paid time off includes maternity or parental leave, up to 11 paid holidays, 9 occasional absence days (subject to law), 15–25 vacation days dependent on career level, and additional time based on years of service.

If an accommodation is required to participate in the application process, please contact us via email at  Include "accommodation…