Accounts Receivable Specialist

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Full Time Clerical Muskegon, MI, US

Salary Range: $22.00 To $27.00 Hourly

This is a full‑time position that works on average 40 or more hours a week. Additional hours may be required. This position has a standard work week of 8:00am‑4:30pm Monday through Friday; schedule may vary based on agency needs at the discretion of the direct supervisor and/or CEO.

The Accounts Receivable Specialist is responsible for managing the organization’s billing, payment application, and revenue assurance processes to ensure timely and accurate financial transactions. This position requires strong attention to detail, effective communication, and adherence to compliance standards while supporting internal teams and maintaining positive customer relationships.

This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions, and to perform any other duties, as assigned.

• Download billing reports from Electronic Health Record and create spreadsheets for billing and claim submission.
• Process other billing (spreadsheets, MRS authorizations, Camp, Rents).
• Electronic transmission (or paper submission if required) of claims to third‑party payers within the 60‑day rule.
• Update rates on billing items and verify G/L account distribution.
• Track authorizations for services for third‑party billing.
• Enter ACH and check deposits into business software and apply payments promptly.
• Reconcile A/R clearing account for customer refunds or over payments on House and Arbour.
• Review aging reports to identify unpaid invoices.
• Review monthly recurring invoices for accuracy.
• Obtain revenue by resolving invoice disputes and billing discrepancies.
• Evaluate accuracy and completeness of claim submission information using revenue tracking spreadsheets.

• Maintain customer relations by phone or email.
• Interface with Finance Manager and other management staff regarding billing information.
• Interface with program Managers to meet authorization requirements.
• Coordinate process improvement systems to gather data

• Keep residential rent and client information spreadsheet updated.
• Ensure integrity and confidentiality of all patient and client financial data.

• Associate degree in business administration or accounting is preferred; can be substituted with related experience.

• Analytical and problem‑solving skills, the ability to understand complex reimbursement structures and the ability to apply contractual governmental regulations to billing processes.
• Experience with Windows based software, Excel spreadsheets and other office software.
• Preferred experience with submitting electronic claims and/or accounting for property rents.
• Be self‑directed and demonstrate the ability to work independently to meet deadlines.
• Ability to communicate clearly and concisely, verbally and in writing.
• Ability to work respectfully and courteously with a wide variety of individuals, including individuals with disabilities.

Must be willing and able to travel up to 10% for meetings, trainings and conferences. Total travel expected to be less than 10%. Company vehicle is not supplied; use of personal vehicle is required.

This employee usually works in an office environment but may be required to perform job duties outside of the typical office setting. Moderate noise (i.e. business office with computers, phone, printers, and light foot traffic). Ability to work in a confined area. This position works in close proximity to people. While the majority of working time is spent indoors in a residential environment or office, employees in this position may work outdoors in all seasons for short periods of time, e.g. assisting a resident into a vehicle, taking a resident on an outing, snow…