Credit and Collections Specialist

Location: Muskegon, MI

Compensation: $55,000 - $62,000 annually

Benefits: Medical, Dental, Vision, 401(k) with Company Match, Paid Time Off, Paid Holidays, Life Insurance, Disability Coverage, and Career Growth Opportunities

Our client, a stable and growing manufacturing organization, is seeking a detail-oriented Credit & Collections Specialist to join their accounting and finance team. This position will play a critical role in managing customer credit, reducing outstanding receivables, improving cash flow, and maintaining strong customer relationships.

The ideal candidate will have experience in both credit and collections as well as accounts receivable, with the ability to effectively communicate with customers, analyze credit risk, and ensure timely payment of outstanding balances.

• Evaluate and process new customer credit applications.
• Review customer creditworthiness and establish appropriate credit limits.
• Monitor customer accounts to identify delinquent balances and collection priorities.
• Proactively contact customers regarding past due invoices through phone calls, email, and written correspondence.
• Negotiate payment arrangements and follow up to ensure commitments are met.
• Research and resolve billing discrepancies that may delay payment.
• Maintain detailed records of collection activities and customer communications.
• Escalate high-risk accounts and recommend appropriate action when necessary.
• Prepare aging reports and provide updates to management regarding collection performance.
• Partner with sales and customer service teams to resolve account issues while maintaining positive customer relationships.

• Process and apply customer payments accurately and timely.
• Reconcile customer accounts and resolve unapplied cash and account discrepancies.
• Generate and distribute invoices and account statements.
• Monitor accounts receivable aging and identify trends impacting cash flow.
• Assist with month-end closing activities related to receivables.
• Maintain accurate customer account records within the ERP system.
• Support audits and reporting requests as needed.
• Assist with process improvement initiatives to increase efficiency and strengthen internal controls.

• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• 3+ years of experience in credit, collections, accounts receivable, or a related accounting function.
• Manufacturing industry experience strongly preferred.
• Strong understanding of credit evaluation, collections practices, and accounts receivable processes.
• Experience working within ERP systems and Microsoft Excel.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently and exercise sound judgment when handling customer accounts.
• Detail-oriented with strong analytical and problem-solving abilities.

• Opportunity to contribute directly to working capital and cash flow initiatives.
• Stable manufacturing environment with a collaborative team culture.
• Competitive compensation and comprehensive benefits package.
• Professional growth opportunities within a growing organization.
• Visible role with interaction across accounting, finance, sales, and operations.

$55,000 - $62,000 annually, based on experience and qualifications, plus a comprehensive benefits package.

Credit and Collections Specialist

Credit and Collections Specialist

Credit and Collections Specialist

Credit and Collections Specialist

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2026