Transportation Clerk​/Dispatcher

Muskegon, MI, US

Salary: $16.50 Annually

Make a Difference /

Who We Are:

Pioneer Resources is a 501(c)3 non-profit organization. Our mission is to help people with disabilities and seniors obtain independence and dignity by creating opportunities for participation in the community using our four pillars of service:

• A place to live
  ; affordable housing and specialized homes
• A place to learn
  ; vocational training, ABA therapy & community living supports programs
• A place to grow and play
  ;
  Pioneer Trails camping and recreational programs
• A way to get there
  ; one of the largest transportation fleets on the lakeshore

Pioneer Resources is a great place to work! Members of our team are an energizing mix of veteran staff from over 40 years of experience to those only recently discovering their passion for helping others. Our workforce respects the diversity of the people we serve and those we serve alongside. Pioneer Resources offers a rewarding work experience that strategically meets the needs of our community while fostering employee success with personal fulfillment and work‑life balance.

As an employee of Pioneer Resources, you will have the unique opportunity to touch the lives of those in your community every time you come to work!

Agency Values:

All positions within Pioneer Resources are expected to abide by the agency values of LEAD:
Listen, Empathy, Acknowledge and Dignity. We engage and interact with our participants, residents, and co‑workers each and every day by listening to their needs with empathy and understanding, while acknowledging everyone as an individual and treating all with the utmost dignity and respect.

Position Type / Expected Hours of Work:

This is a part‑time position that works on average 20 hours a week. Additional hours may be required. This position has a standard work week of 10:00am-2:00pm Monday through Friday; schedule may vary based on agency needs at the discretion of the direct supervisor and/or CEO.

Summary:

The individual in this position is assigned to a variety of clerical and logistics duties associated with the transportation services provided by Pioneer Resources under contract with various entities/programs within Muskegon, Ottawa, and Allegan counties.

Essential Functions:

This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions, and to perform any other duties, as assigned.

Essential functions of this position include:

• Answer phones, direct calls, and provide information for consumers and vendors associated with Pioneer Resources transportation services.
• Record and schedule special requests for transportation and convey accurate information concerning transportation routes, times, rates, and/or changes.
• Provide phone and/or radio support for drivers and respond to requests for information and assistance.
• Monitor and assist with the execution and alteration of daily medical transports.
• Maintain a working knowledge of agency filing systems and perform various filing tasks.
• Use a variety of office machines as required including telephone, copier, fax, scanner, and others.
• Perform word processing, data entry, and print tasks using a computer.
• Use a variety of communications and scheduling software programs, including Microsoft Teams and Outlook.
• Learn and operate a computerized transit routing system.
• Create, print, and distribute route attendance/manifest; enter mileage/ridership into computerized transit routing system or spreadsheets; and print reports.
• Review paperwork/manifests completed by drivers for accuracy and report deficiencies to the supervisor.
• Ability to provide mission focused conversations to all stakeholders (such as clinicians, families, drivers, etc.).
• Strong technology skills for utilizing multiple systems is required.
• Ability to coordinate multiple tasks simultaneously while staying organized and maintaining efficiency.

Education/Talent Requirements:

• A high school diploma or equivalent…