Department Support - Foundation (855-262

Position: Department Support - Foundation (855-262)
Muskegon Community College

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

General Description:

Responsible for processing donations, sending acknowledgements, producing reports, donor briefings; maintaining data integrity and security of constituent information, relationship management in the database, follow and adhere to guidelines to ensure data hygiene and consistency; handle constituent communications; assist with fundraising activities, provide administrative support while maintaining a professional, well-organized, and friendly environment for constituencies.

Final date to receive applications:
Thursday, August 13th 2026

Status:
Full-Time 40 hours/52 weeks

Pay: $19.23-$21.02 per hour depending on experience

Hours:

Monday-Thursday 8AM-5:30PM, Friday 8AM-12PM

Occasional Evening and Weekends (Schedule agreed upon with supervisor)

Required Skills

Qualifications:

Knowledge, Skills & Abilities:

* Associate's Degree or five (5) years' experience in similar or related work experience.

* Advanced working knowledge of Customer Relations Management (CRM) programs or similar fundraising software preferred. Proficiency with Boomerang preferred.

* Proven success as an administrative assistant with a strict adherence to professional ethical standards and confidentiality.

* Understanding of fund development and/or experience in fund development preferred.

* Demonstrated flexibility and resourcefulness with organizational ability, attention to detail, and solid decision-making skills.

* Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance.

* Ability to establish and maintain effective interpersonal and working relationships with students, staff, donors, and outside constituents.

* Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.

* Able to work quickly and accurately with confidential information and while handling cash and other transactions.

* High proficiency in demonstration of office technology, software, & equipment. Ability and willingness to upgrade skills including technology or process changes.

* Basic understanding of finance and ability to reconcile database input to general ledger transactions.

* Demonstrated excellence in both oral and written communication with proven abilities to produce professional correspondence for donors and other constituents.

* Ability to maintain priorities and follow direction while balancing multiple projects.

* Assist in event planning and execution.

* Available to work occasional evenings or weekends.

* Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality.

* Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.

* Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.

* Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.

Essential Functions:

* Maintain constituent database; document all constituent activities and contacts, update daily as needed and prepare queries/reports as needed to direct fundraising, scholarship management, donor research, and other projects.

* Receive, record, and issue receipts for all incoming funds and balance receipts to accounting records. Count and reconcile cash receipts and prepare bank statements.

* Accurately and efficiently complete all financial transactions, cash handling, and other processing functions while following procedures.

* Manage gift acknowledgement process, including data entry, reports, and merging thank you letters.

* Reconcile database with accounting, produce financial reports and monitor compliance with BBB Charitable Giving Guidelines and other nonprofit reporting agencies.

* Monitor pledge receivables and follow up on past due pledges as directed.

* Generate profiles, statements and other reports for board members, staff and other ambassadors for use in donor stewardship and cultivation.

* Assist with all fundraising events and donor interactions.

* Receive and synthesize information into well-written prospect briefings, enter and maintain data (assignment's, priorities, and proposals) in database.

* Perform data quality assurance testing and participating in data clean-up projects as needed.

* Assist in general office duties as needed, monitor and maintain web/MYMCC pages, answering phones and directing calls, organizing meetings, responding to inquiries, maintaining departmental files (paper and electronic), sorting mail, keeping track of and ordering supplies, maintaining calendar(s),…