Department Support - Foundation

Department Support - Foundation

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

Responsible for processing donations, sending acknowledgements, producing reports, donor briefings; maintaining data integrity and security of constituent information, relationship management in the database, follow and adhere to guidelines to ensure data hygiene and consistency; handle constituent communications; assist with fundraising activities, provide administrative support while maintaining a professional, well-organized, and friendly environment for constituencies.

Required Skills

Qualifications:

Knowledge, Skills & Abilities:

• Associate's Degree or five (5) years' experience in similar or related work experience.
• Advanced working knowledge of Customer Relations Management (CRM) programs or similar fundraising software preferred. Proficiency with Boomerang preferred.
• Proven success as an administrative assistant with a strict adherence to professional ethical standards and confidentiality.
• Understanding of fund development and/or experience in fund development preferred.
• Demonstrated flexibility and resourcefulness with organizational ability, attention to detail, and solid decision-making skills.
• Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance.
• Ability to establish and maintain effective interpersonal and working relationships with students, staff, donors, and outside constituents.
• Demonstrated ability to relate to people of all ages, races, and social-economic backgrounds.
• Able to work quickly and accurately with confidential information and while handling cash and other transactions.
• High proficiency in demonstration of office technology, software, & equipment. Ability and willingness to upgrade skills including technology or process changes.
• Basic understanding of finance and ability to reconcile database input to general ledger transactions.
• Demonstrated excellence in both oral and written communication with proven abilities to produce professional correspondence for donors and other constituents.
• Ability to maintain priorities and follow direction while balancing multiple projects.
• Assist in event planning and execution.
• Available to work occasional evenings or weekends.
• Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality.
• Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.
• Ability to mentor, coach and work with student workers/interns while setting a good example by demonstrating professional workplace behavior and work ethics.
• Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or in person.

Essential Functions:

• Maintain constituent database; document all constituent activities and contacts, update daily as needed and prepare queries/reports as needed to direct fundraising, scholarship management, donor research, and other projects.
• Receive, record, and issue receipts for all incoming funds and balance receipts to accounting records. Count and reconcile cash receipts and prepare bank statements.
• Accurately and efficiently complete all financial transactions, cash handling, and other processing functions while following procedures.
• Manage gift acknowledgement process, including data entry, reports, and merging thank you letters.
• Reconcile database with accounting, produce financial reports and monitor compliance with BBB Charitable Giving Guidelines and other nonprofit reporting agencies.
• Monitor pledge receivables and follow up on past due pledges as directed.
• Generate profiles, statements and other reports for board members, staff and other ambassadors for use in donor stewardship and cultivation.
• Assist with all fundraising events and donor interactions.
• Receive and synthesize information into well-written prospect briefings, enter and maintain data (assignment's, priorities, and proposals) in database.
• Perform data quality assurance testing and participating in data clean-up projects as needed.
• Assist in general office duties as needed, monitor and maintain web/MYMCC pages, answering phones and directing calls, organizing meetings, responding to inquiries, maintaining departmental files (paper and electronic), sorting mail, keeping track of and ordering supplies, maintaining calendar(s), sending faxes and making copies.
• Assist with Foundation for Muskegon Community College Board meetings by helping with set-up, communications, and taking minutes.
• Other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

• Detailed Work
• Student Contact
• Deadline oriented
• Problem Situations
• Multiple Priorities &…