Box Office Attendant

Overview

Job Summary:

The Box Office Attendant reports directly to the Event Booking & Box Office Lead and works closely with the staff and clients to provide a positive initial experience at the Frauenthal Center. They provide accurate information about the Frauenthal Center, assist with purchasing/picking up tickets for Frauenthal events, and help with administrative tasks. This position has variable days, nights, weekdays, and weekend hours, with a wage of $14/hour.

• Accurately operates the ticketing system to sell tickets for events
• Problem solves by effectively communicating with guests
• Locate and deliver will-call/guest list tickets
• Provide information regarding Frauenthal Center events and facilities via face-to-face communication, email, and telephone
• Handle cash responsibly and accurately
• Participate in daily financial reconciliations
• Communicate ADA needs and other details for the night with Front of House staff
• Receive deliveries as needed
• Maintain clean Box Office workspace
• Collect and inform House Manager/Event Supervisor of lost and found items

• A passion for working with the public
• Two years of experience delivering exceptional customer service
• Strong POS and/or computer skills
• Excellent phone skills
• The ability to work independently
• Good follow-through skills
• The ability to maintain composure while working under pressure
• Attention to detail and the ability to follow policies and procedures
• The willingness to work 2 ½ hour shifts for performances
• Support for the mission, vision, and strategic goals of the Frauenthal Center and the Community Foundation for Muskegon County