Customer Service Representative

Overview

Lake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Representatives for our upcoming season!

The Lake Express Ferry travels between Milwaukee, Wisconsin and Muskegon, Michigan twice a day, with a third round trip on select summer evenings. All customer service and call center positions are land-based.

• Work in the Milwaukee terminal to help passengers have a safe, efficient, and fun experience, including booking and processing reservations, issuing boarding passes, answering customer inquiries, providing security during the check-in process and screening passengers, and assisting passengers in boarding the ship.
• May assist customers in the call center, receive and stock deliveries, and perform light housekeeping and organizing tasks.

This position can include either part-time or full-time hours, and may include early mornings, afternoons, evenings, nights, weekends, and holidays. This is a great opportunity for retirees, students, and people seeking part-time work. Lake Express season runs from May until the end of October. Workdays may be available before the beginning of the season for training, and after the end of the season for clean-up.

Employees may receive a number of ferry tickets for personal use.

Apply today and you will be contacted for an interview! We are looking to fill all available spaces before the season begins!