Customer Service Representative

Description We are looking for a dedicated and personable Customer Service Representative to join our team in Norton Shores, Michigan. In this role, you will provide exceptional support to manufacturing and industrial clients, ensuring their needs are met efficiently and professionally. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to our success.

Responsibilities:

- Deliver exceptional service to manufacturing and industrial clients by addressing inquiries and resolving issues promptly.

- Manage and prioritize multiple client accounts, ensuring timely responses and accurate order processing.

- Become well-versed in company products and processes through comprehensive training, acting as a knowledgeable resource for clients and team members.

- Utilize tools such as Microsoft D365, Quick Books, and Excel to track orders, manage accounts, and generate reports.

- Collaborate with colleagues and leadership to identify and implement workflow improvements.

- Maintain composure in a fast-paced environment while managing competing priorities.

- Build lasting relationships with customers by understanding their needs and offering tailored solutions.

- Identify opportunities to enhance customer satisfaction and operational efficiency, sharing insights with management.

- Contribute to team objectives by embracing a cooperative and solution-focused approach. Requirements - Previous customer service experience, ideally within manufacturing, industrial, or technical sectors.

- Strong organizational skills, with the ability to manage multiple accounts and tasks simultaneously.

- Friendly and detail oriented demeanor, capable of handling complex situations with confidence.

- Comfortable working in a dynamic and fast-paced environment, adapting quickly to changing priorities.

- Proficient in Microsoft D365, Quick Books, and Excel.

- Willingness to undergo extensive training to gain in-depth knowledge of products and processes.

- Strong commitment to customer satisfaction and teamwork.

- Ability to identify and communicate opportunities for improvement in workflows and customer service. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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