Customer Service Representative

Role Summary

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints, process orders and modifications, and increase customer satisfaction.

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Acquire basic product knowledge to assist customers and vendors
• Participate in sales and product training sessions
• Process quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, as necessary
• Perform other duties and projects as assigned

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Problem Solving
• Teamwork and collaboration

• Work Experience:
  
  Entry Level
• Education:
  
  High school diploma or GED
• Computer
  
  Skills:
  
  Proficiency in Microsoft Office
• Organization
  
  Skills:
  
  Excellent work ethic, good verbal and written communication skills
• Cross-functional skills:
  Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Communication
  
  Skills:
  
  Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
• Physical, Mental and Visual
  
  Skills:
  
  see, talk, hear, sit 8 hours a day; reasonable accommodations may be made.
• Travel:
  Occasional travel to branches or to business related functions such as training or seminars

• Previous customer service experience, preferably with a related product line; experience interfacing or supporting a direct sales force

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.