Commercial Team Customer Service Manager

Commercial Team Customer Service Manager

Commercial Team Customer Service Manager

Job Description:

The Commercial Team Customer Service Manager is responsible for overseeing the customer service operations within the commercial team. This role involves managing a team of customer service representatives, ensuring high levels of customer satisfaction, and implementing strategies to improve customer service processes.

Key Responsibilities:

• Supervise and mentor a team of customer service representatives.
• Develop and implement customer service policies and procedures.
• Handle complex customer inquiries and resolve issues promptly.
• Monitor and analyze customer service performance metrics.
• Collaborate with other departments to ensure seamless customer service.

Requirements:

• Proven experience in customer service management.
• Strong communication and interpersonal skills.
• Ability to manage and lead a team effectively.
• Excellent problem-solving and conflict resolution skills.
• Knowledge of customer service best practices and industry trends.