Customer Service Representative

Customer Service Representative I

At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. We're hiring a Customer Service Representative I for a long-term opportunity in Norton Shores, Michigan.

Customer Support Representative I Day Shift: Mon – Fri 8:00am – 5:00pm Onsite:
Norton Shores, Michigan Hourly Pay: $18.00/hr W2 Enhanced Benefits (medical, dental, vision) + paid holidays & vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities:

• Working within a group inbox to provide timely responses to customer orders, RFQ's and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management:
  Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer's part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements:

• Excellent verbal and written communication skills.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
• Strong Microsoft Excel background required.
• Strong customer service background required in an industry that moves parts.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.