ECommerce Service Representative

Temporary - eCommerce Service Representative

This position is 40 hours a week, M-F (7a - 3:30p or 8a - 4:30p)

Primary Responsibility

• Responsible for online product representation and providing customer service for the E-Commerce department.

Job Functions

• Sort items to be posted for sale from donated goods.
• Scan books to be posted for sale from donated goods.
• Photograph and prepare written descriptions for online sales.
• Upload information to software/website used for online sales.
• Answer customer questions about the posted product.
• Pack and ship sold items.
• Refer customer issues to departmental management.

Physical Requirements

• Medium work, occasionally exerting up to 50 pounds of force and/or up to 25 pounds of lifting, frequent lifting up to 10 pounds, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing and repetitive movement.

Work Conditions

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. The work environment is occasionally hectic with occasional high stress. Short deadlines require some overtime.

Education

• High school diploma or equivalent preferred.

Experience

• A minimum of one (1) year of retail experience is required.

Core Competencies

• Proficient in the use of computers and Microsoft Office suite.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate quality control and accuracy with product representation.
• Accurately process paperwork according to policies.
• Kaizen principles: follow the 5S Checklist, procedures, signage, and layout.

Supervision Received

• Works under the direct supervision of the E-Commerce Manager.

Supervision Exercised

• None