Hospitality Representative

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* Employment Type:

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* Full time

** Shift:*
* Day Shift

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* Description:

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* Hours:

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* + Monday - Friday 6:30am-3pm

+ Every other Saturday 7am-2pm

+ 5 hours off weekdays

** Highlights and Benefits:*
* + Competitive compensation,  
** DAILYPAY*
* + Benefits effective Day One! No waiting periods.

+ Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

+ Retirement savings plan with employer match and contributions

+ Colleague Referral Program to earn cash and prizes

+ Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

+ Tuition Reimbursement

** Position purpose:*
* Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. Requires outstanding communication, critical-thinking and problem-solving skills, exceptional knowledge of the hospital's mission and values as well as a passion for excellence. displays a high energy, can-do attitude in a highly visible position requiring a professional presence. Ability to perform basic patient care responsibilities to support experience and safety of our guests

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* Minimum qualifications:

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* + High school diploma or equivalent combination of experience and education.

+ Two years guest/customer services experience

+ Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software). Professional presence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Self directed and ability to exercise independent judgment. Team player.

** What the Hospitality Representative will do:*
* + Communicates and collaborates with patients, visitors and families in a professional and helpful manner.

+ Acknowledges and greets people in a warm and inviting manner as they approach the main desk.  Gives accurate information and directions to patients, visitors and families.

+ Follows screening guidelines to ensure only appropriate access is granted to patients, visitors, and colleagues.

+ Understands how to perform basic tests, such as temperature screenings, for patients, visitors, and colleagues.

+ Ability to assess patient's condition and determine if safety guidelines (such as masking) cannot be met.

+ Ability to de-escalate patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources, if needed. Maintains a clean environment through routine cleaning of entrance and screening tables as needed

+ Demonstrates the ability to make high level assessments of a patient or visitor's medical condition and necessitate next steps to support their experience and safety. (Wheelchair assistance, inability to comply to safety guidelines, etc.)

+ Answers phone calls in a warm and inviting manner and patches calls to appropriate staff

+ Follows all guidelines for overhead paging as needed for security and life safety code

** Our Commitment*
* Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran