Website Content and Quality Assurance Assistant

Website Content And Quality Assurance Assistant

Muskegon County is seeking a detail-oriented Website Content and Quality Assurance assistant to help with the ongoing migration and review of content for a new county website. This position will help ensure that information from the County's existing website is appropriately represented, organized, and maintained within a new content management system. The successful candidate will compare existing and new website content, identify missing information, improve content quality, and help ensure the website meets modern standards for usability, accessibility, and search engine optimization.

This is not a data-entry position. The ideal candidate will be comfortable evaluating content, identifying gaps and inconsistencies, and making recommendations for improvement.

Primary Responsibilities

• Compare the County's existing website with the new website to ensure all required information, resources, and services are appropriately represented.
• Identify missing content, broken user journeys, and opportunities for improvement.
• Edit and organize web content based on existing content, source materials, and project notes.
• Complete and refine partially built pages as directed.
• Learn and effectively utilize the CMS (training provided).
• Review content for grammar, spelling, readability, consistency, and accuracy.
• Evaluate website content from the perspective of residents, visitors, and other end users.
• Apply SEO best practices to page structure, headings, and content organization.
• Help identify and address accessibility concerns using WCAG-based best practices.
• Participate in regular planning and review meetings with the Web Developer.

Required Qualifications

• Excellent attention to detail.
• Strong written communication, proofreading, and editing skills.
• Ability to work independently and manage assigned tasks.
• Organizational and analytical skills.
• Ability to compare large amounts of information and identify discrepancies.
• Willingness and ability to learn new web content systems quickly.
• Basic understanding of websites and web navigation principles.
• Comfortable receiving feedback and incorporating revisions.

Ideal Candidate

• Notices details that others miss.
• Takes pride in accuracy and quality.
• Has strong spelling, grammar, and proofreading skills.
• Enjoys organizing and improving information.
• Can learn new systems quickly.
• Thinks critically about how people use websites.
• Is comfortable making recommendations rather than simply following instructions.
• Can balance consistency, usability, accessibility, and resident needs when evaluating content would be a plus.

What You'll Learn

• Website migration and content governance.
• Content management using our new CMS (dotCMS).
• Accessibility and usability best practices.
• Government website management.
• SEO fundamentals and content strategy.
• Information architecture and website organization.
• Real-world experience managing a large public-facing website.

Schedule

• Approximately 12-16 hours per week.
• Fixed schedule preferred.
• In-office position only.
• Weekly (or more often, based on schedule) check-in and planning meetings with the Web Developer.