Field Service Engineer

Job Summary:

Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.

Duties and Responsibilities:

(% increments must be no less than 5%)% of Time Spent Primary

Duties & Responsibilities
60%
Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits.
10%
Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.
10%
Performs service calls and phone support for equipment issues both in and out of warranty.
10%
Provides training to center personnel on maintenance of electronic scoring equipment.
10%
Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

Minimum Position Qualifications:

Experience & Requirements Computer

Skills:

Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.

Electrical/Electronic Knowledge:
Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.

General Knowledge:
Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving

Education Level Associate’s degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus.

Travel Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.