Customer Assistance Representative III

Job Posting Title

Customer Assistance Representative III

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Muskogee - 530 South 34th Street

up to $41,000.00, based on education and experience

Monday – Friday

8-5

This position is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

• Frontline customer service, responsible for all client/patient registrations, processing WIC benefits, answering telephones, coordinating with other departments, collecting and entering billing information, accepting and documenting payments. Handles light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records. Prepares program reports and accesses Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility or complete new applications or reinstatements.
• Initiates and handles correspondence related to special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs sorting and filing tasks, answers the phone, takes messages, disseminates information; opens, sorts, distributes, collects, and delivers mail; performs posting and recording data.
• Enters and retrieves information using personal computer or other data processing equipment; reviews coded and uncoded source documents, proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, follows up on discrepancies.
• Receives or delivers materials and equipment.
• Being present at the office is an essential function of the job.
• Other duties as assigned.

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting peers.

One year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.

Bilingual speaker in English and Spanish with an ability to communicate verbally and in writing, and/or experience conducting telephone interviews.

Knowledge of state laws and rules concerning the business operations of the agency; accounting principles; business organization types; office practices; business arithmetic; research methods; training principles; supervisory principles. Ability to read and interpret laws; communicate effectively orally and in writing; establish and maintain effective working relationships; apply laws and rules to individual problems and situations; organize and direct the work of others;

and construct various types of reports.

Typically performed in office setting with climate‑controlled environment and moderate noise. Employees are required to talk, stand, walk, reach with hands and arms. Requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job‑related travel associated. Being present in office is essential.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre‑existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave in the first year for full‑time employees.
• 11 paid holidays a year.
• Student loan repayment options and tuition reimbursement.
• Employee discounts with a variety of companies and vendors.
• Longevity Bonus for years of service.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.