Deposit Ops Specialist

Position Purpose

The Deposit Operations department is responsible for supporting products and services, including ACH, wire processing, online banking, and debit cards in addition to other back office related job duties. Deposit Operations also serves as support for Retail Operations.

• Assist customers with all questions regarding complex account services such as: charge offs, closed accounts, charge backs, change of address, dormant accounts, stop payments, online banking, bill pay, mobile deposit and debit cards
• Reconcile internal bank accounts and general ledgers
• Process daily incoming and outgoing wires
• Perform ACH functions such as: exceptions, returns, disputes
• Check processing
• Process Fed check adjustments
• Review and approve mobile deposit exceptions
• Process collection items from branches
• Develop working knowledge of all tasks within the Deposit Operations Department
• Serve as a backup for answering rollover incoming phone calls from our Customer Care Center
• Support Retail Operations department by answering questions as needed
• Maintain knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures
• Recognize irregular, suspicious, or fraudulent transactions and advise Senior Management
• Maintain and demonstrate knowledge of current bank products and services to provide accurate guidance and cross-sell to customers
• Meet personal SMART goals
• Complete annual training as required
• Participate in bank/community activities
• Other duties as assigned