Director of Business Intelligence

Position Purpose

Provides leadership and strategic direction for Business Intelligence (BI), Artificial Intelligence (AI), and advanced analytics, establishing the bank’s data vision and governance framework to drive measurable business outcomes, regulatory confidence, and competitive advantage. This role bridges business strategy, data engineering, and AI innovation to enable smarter decision‑making, improve operational efficiency, enhance customer experience, and support regulatory compliance and risk management requirements.

This role will be accountable for translating data and analytics investments into measurable improvements in revenue growth, risk mitigation, operational efficiency, and customer experience.

• Define and execute the bank’s Business Intelligence (BI) and Artificial Intelligence (AI)-enabled analytics strategy aligned with business objectives.
• Build and lead a high‑performing, scalable BI and analytics function, including workforce planning, capability development, and succession planning.
• Serve as a strategic advisor to executive leadership and business line leaders across Retail, Corporate, Risk, Finance, Compliance, and Operations to identify analytics needs and recommend prioritization.
• Design and oversee enterprise BI solutions, dashboards, and executive‑level reporting.
• Ensure data accuracy, consistency, and timeliness across all reporting platforms.
• Establish and oversee AI governance, model risk management alignment, and ethical use standards in line with regulatory expectations.
• Partner with Compliance to ensure AI/analytics align with model validation, audit readiness, and regulatory examinations.
• Translate complex business challenges into data and analytics use cases.
• Drive the adoption of AI and machine learning models to support predictive, prescriptive, and behavioral analytics.
• Identify, evaluate, and prioritize AI use cases (e.g., customer segmentation, fraud detection, credit risk, churn prediction, personalization).
• Ensure BI and AI solutions comply with banking regulations, data privacy laws, and internal governance frameworks.
• Support regulatory reporting, audits, and stress testing initiatives through robust analytics and data controls.
• Evaluate, recommend, and implement modern BI, AI, and analytics technologies.
• Champion automation, self‑service analytics, and AI-driven insights across the bank.
• Collaborate with IT and information security teams on data warehouse architecture and data pipelines.
• Stay informed on emerging technologies and trends in banking, including Fin Tech providers, cloud services, and AI-driven analytics, to inform strategic decisions.
• Maintain knowledge of and ensure compliance with the Bank Secrecy Act and related regulatory requirements.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.