Production Associate

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, and state and local governments. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

Supported by Rotunda Capital Partners and our strategic investments, we are expanding into new markets. Our recognition on The Channel Company’s CRN Solution Provider 500 List, where we rank among the top 100 providers, demonstrates our excellence as a strategic service provider and our ability to deliver high‑impact IT solutions.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections
, being dependable
, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

The Production Associate is responsible for processing Chromebooks and services for those Chromebooks per customer orders, within established time frames and quality standards. The Production Associate is also responsible for processing teardowns of devices to include deconstructing devices, sorting and counting components into labeled boxes.

• Nimble Learning
• Collaborates
• Customer Focus
• Instills Trust
• Action Oriented

• Courage
• Persuaded
• Decision Quality
• Manages Conflict
• Optimize Work Processes

• Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth)
• Processing of devices per customer order specifications (to include, e.g., installing cases, applying asset tags, scanning MAC addresses, enrolling into management, OU movements, installing screen protectors, etc.).
• Wiring device adapters into charging carts.
• Green pack of devices utilizing Trafera branded packaging materials.
• As needed, assist teammates with the unboxing of Chromebooks, desktops, laptops, and tablets to prep them for processing, including the disposal of associated cardboard and packaging materials.
• Teardown of defective devices to include:
• Auditing of unknown quality to remove failed or damaged components before tearing down.
• Deconstructing devices into usable components for inventory.
• Sorting and counting of the components into the labeled boxes that are to be added to inventory
• Effectively and efficiently work to achieve successful individual production output KPI’s while maintaining quality. KPIs will be provided and may be updated as needed.
• Working as part of a larger team to aid in achieving customer needs.
• Identify areas of concern, means of improvement, and ways to increase efficiency, communicating them to Lead or Supervisor.
• When problems occur, work with Team Lead to identify their root causes and implement or recommend changes to prevent them from occurring again in the future.

• High school diploma or GED
• Related experience in computer work or personal experience
• Demonstrated problem‑solving skills
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
• Self‑directed work style, able to work autonomously, prioritize and deliver results

• Microsoft Office Suite (especially Excel)

Incumbents in this role will primarily perform their work in a production warehouse environment and interact with team members throughout the facility in both office and production warehouse environments.

• Standing at their desk or workstation for long periods
• Use tools, machinery, or equipment at their workstation for long periods, up to an entire shift, managing the controls of the tools, machinery or equipment in a safe and effective manner
• Effectively use computer keyboard, mobile device,…