Assistant Front End Manager

Job Summary

Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service.

• Greet and supervise the greeting of customers, respond to customer questions/requests/complaints and explain store policies in a courteous manner.
• Initiate and/or make recommendations regarding the hiring, discipline, promotion, and evaluation of all front-end personnel.
• Orient/train all new front-end associates and retrain when necessary.
• Develop, with approval from the store manager, a weekly labor schedule for all front-end employees.
• Assure the safety of self, customers, and coworkers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately.
• Bag customer purchases quickly and correctly.
• Understand the operation, safety requirements and restraints of an electronic cash register, scanner, scale, and intercom system.
• Monitor front-end service and call for additional front-end help and/or open express lanes when necessary.
• Get change for cashiers and approve checks, refunds and voids.
• Supervise/perform checkout and proper bagging of customer purchases, including moving bagged purchases from store to customer car.
• Supervise/perform the return of “go backs” to their location in the case/shelf, refill bag‑stand areas, collection of carts from parking lot.
• Ensure that store opening and closing accounting procedures are followed.
• Ensure that front-end personnel are aware of new produce items, policies, procedures, rules, etc.
• Prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price‑checks on not‑on‑file items.
• Correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.
• Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
• Exhibit good interpersonal communication, model teamwork and provide star customer service.

• High School Diploma or Equivalent.
• Prior supervisory experience.
• Prior cashier experience.
• Above and Beyond Customer Service ability.

• Perform cashier tasks and substitute as part of the work crew or training program for new employees.
• Work on tile or concrete for a maximum of 8 hours in duration.
• Observe bag stands, cases, case‑cutter edge, case strips, shelf location, product size/description/quality, customers, shelf tags, labels on products, stocking carts, debris on floor, aisle markers, and signs.

Assistant Front-End Managers report to Front End Manager and Store Manager.

Inside work with transitions of heat/cold/humidity/dust from opening of entrance/exit doors.

Homeland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Homeland is committed to the full inclusion of all qualified individuals. As part of this commitment, Homeland will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the store directly.