Self Checkout Clerk

Additional Considerations (if any)

• At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title:

Self-Checkout Clerk Department:
Grocery FLSA:
Hourly Revision Date: 07/2026

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

Our Self-Checkout Clerks play a key role in keeping the front end of the store running smoothly by guiding customers through the self-checkout experience and stepping in whenever a helping hand is needed. In this role, you'll combine friendly customer service with a solid understanding of register operations to make checkout quick, easy, and enjoyable for every customer. If you enjoy working with people, stay calm under pressure, and take pride in delivering a great experience, we'd love to have you on our team.

No two shifts are exactly the same, but here's what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Assist customers at self-checkout lanes, educating them on how to use the equipment and ensuring their orders are processed accurately and efficiently
• Perform product scanning and order processing with occasional bagging and ensure proper handling of all forms of tender and coupons
• Operate the cash register accurately when needed and process all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
• Assist courtesy personnel and support drive-up and carry-out service as needed
• Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
• Keep the register and self-checkout area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
• Verify register balances at the beginning and end of each shift where applicable
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
• Stay aware of your surroundings to support store safety and security
• Assist store management with displays and decorations for special promotions and events as needed
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables
• Perform arithmetic calculations involving fractions, decimals, and percentages
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
• Work effectively as part of a team to deliver a great customer experience

Accountable and

Reports to:

Store Director;
Store Manager;
Assistant Managers of HWH, Perishables, Store Operations, and eCommerce;
Service Managers

No education or experience requirements; we will provide all the training you need to succeed.

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

This is a fast-paced role in a retail store environment where you will be on your feet throughout your shift.

You will have frequent exposure to temperature extremes and possible dampness, as well as occasional exposure to equipment movement hazards and cleaning chemicals or solvents.

Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.