Optical Retail Sales Associate PT Muskogee, OK

Optical Retail Sales Associate PT Muskogee, OK #053

Optical Retail Sales Associate Part Time

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up‑to‑date product knowledge.
• Create and maintain patient files following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs and suggest appropriate products based on prescription, facial features, lifestyle, and occupation.
• Take necessary measurements, such as pupillary distance.
• Prepare work orders for the lab ensuring all pertinent information is listed.
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary.
• Adjust or repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required; training will be provided.

Our scheduling is flexible to support work-life balance for team members.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.