Retail Sales Associate

Job Title

Full-Time Pawnbroker / Retail Sales Associate

$14.00 to $15.00 per hour, with commission potentials up to 8% on transactions, which could average an additional $3.92 per hour on top of the hourly rate.

We are seeking entry‑level, full‑time sales associates in pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure excellent customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9AM to 6PM; many closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment; access to withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: one week paid after six months, additional week after one year, two weeks each anniversary thereafter, up to 120 hours after five years.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2-5), 24 hours after five years.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for qualifying full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.
• First Cash 401K program available to employees 21 years of age or older.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission based on their gross profit performance. More details will be provided during the interview process.

Payrates will not be below any applicable local minimum wage requirements.

Employees must agree to a binding arbitration agreement to resolve disputes.

Note:

The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time.

First Cash Holdings, Inc. is an Equal Opportunity Employer.