Patient Experience Specialist Brain Health Network

Patient Experience Specialist for the Brain Health Network Please see Special Instructions for more details.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors.

Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Business Title (Internal Title) Patient Experience Specialist for the Brain Health Network

Campus

Campus Columbia

Work County

College/Division

College/Division School of Medicine Columbia

Department

Department SOMC Brain Health

Anticipated Hiring Range

Anticipated Hiring Range $40,269 - $58,390

Location of Vacancy

Part/Full Time

Part/Full Time Full Time

Hours per Week 40

Work Schedule

• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Staff Time-Limited (STL)

Basis 12 months

Job Search Category Administrative

About University of South Carolina

From the Upstate to the Low country, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning.

All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at (Use the "Apply for this Job" box below). Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement

South Carolina Retirement Yes

State Insurance Programs

State Insurance Programs Yes

Annual Leave Yes

Sick Leave Yes

The Patient Experience Specialist serves as the first point of contact for patients, families, and visitors at the USC Brain Health Center. This role is responsible for creating a welcoming and supportive environment by greeting individuals upon arrival, assisting with way finding, and managing incoming telephone communications. The ideal candidate demonstrates excellent customer service skills, professionalism, and the ability to efficiently handle high-volume interactions in a healthcare setting.

To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

• Typically holds a high school diploma or GED . Requires 2 or more years of job related experience.

• Experience in administrative coordination, office administration, customer service, and/or operational support functions.

• Exceptional interpersonal and communication skills.
• Strong customer service orientation with a patient-centered approach.
• Ability to multitask and manage high call volumes in a fast-paced environment.
• Professional demeanor and appearance.
• Basic computer proficiency (e.g., phone systems, scheduling software, Microsoft Office).
• Strong organizational skills with the ability to manage multiple concurrent tasks and maintain confidentiality.

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