Care and Support Administrator

About YMCA St Paul’s Group

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through our health and wellbeing centres, children, youth and family programmes, including nurseries, after-school clubs and soft play centres.

Being part of YMCA St Paul’s Group means not only working for a great London-based charity that has supported young people and communities for over 150 years, but also being part of a national association and global movement. We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026.

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish. As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through our health and wellbeing centres, children, youth and family programmes, including nurseries, after-school clubs and soft play centres.

Being part of YMCA St Paul’s Group means not only working for a great London-based charity that has supported young people and communities for over 150 years, but also being part of a national association and global movement. We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026.

The Administrator for the Housing, Care & Support department plays a vital role in supporting the effective delivery of YMCA St Paul’s Group housing and support services. The postholder will provide high quality efficient administrative and clerical support to the senior Housing, Care and Support team, ensuring the smooth operation of housing services and support programmes. The role involves maintaining accurate records, supporting communication with residents, other service users, staff, and external agencies and assisting with compliance records for regulatory bodies, ensuring up to date information on the department is available on the intranet and for reporting purposes.

• Provide comprehensive administrative support to the senior Housing, Care & Support team and the wider housing team as required.

• Maintain accurate and up-to-date records, spreadsheets, and databases
• Manage electronic filing systems on shared networks, ensuring accessibility and organisation
• Use Microsoft Office applications effectively

• Ensure all records comply with data protection, retention and confidentiality requirements.
• Maintain accurate documentation relating to safeguarding, health and safety and compliance.
• Support audits and quality assurance activities.
• Track and monitor key performance information and deadlines.

• Manage and coordinate referrals received through the Care Place system from local authorities, healthcare…