Tire and Battery Center Team Leader

Overview

Position Summary...As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations.

• Be a Team Leader:
  Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies, and is an advocate for the member, the associate, and the company.
• Be an Expert:
  Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), tire recalls, product specifications, and seasonality to ensure the team performs daily processes consistently. Shares knowledge and trains the team; ensures the team possesses knowledge of new products and technologies and is equipped to do their jobs effectively.
  
  Leverages learning resources and attends training conferences to drive continuous improvement.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Uses handheld technology to make immediate business decisions related to services, safety alerts, product information, and training. Be an early adopter of new tools and encourage others to use them.
• Be an Owner:
  Drives business results, maintains operational excellence, and keeps a neat, clean, and safe work area for the team and members. Plans, orders equipment/tools/supplies as needed while managing expenses, tracks and monitors returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions, and works hands-on in the physical area to support member service. Maintains accurate inventory, audits, safety and compliance standards, completes paperwork/logs/docs, and models commitment to member service.
• Be a Talent Ambassador:
  Trains and teaches the team to be highly effective, monitors associates for on-time e-learnings and trainings, and identifies potential and develops necessary skill sets. Encourages career growth and sources new talent internally and externally. Develops, communicates, and implements processes to meet business needs through collaboration and data-driven analysis; promotes compliance with company policies, procedures, and ethics.
• Leads and participates in teams:
  Determines customer needs and business priorities, coordinates and executes work assignments, provides advice and support to ensure timelines and quality, and models adaptability to change.
• Respect the Individual:
  Fosters a culture of belonging, supports diverse associates, and helps attract and retain talent. Builds strong, trusting relationships and communicates with energy and positivity.
• Act with Integrity:
  Upholds high standards of integrity and ethics, models Walmart values, and holds self and others accountable. Supports Walmart’s goal of a regenerative company and acts with transparency and fairness.
• Serve our Customers and Members:
  Delivers results with the customer first mindset; makes decisions based on reliable information and balances short- and long-term priorities.
• Strive for Excellence:
  Demonstrates curiosity, takes calculated risks, embraces change, and drives continuous improvement.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds…