Administrative Assistant​/Constituent Services Specialist

Are you committed to excellence and obtaining great results? Are you enthusiastic and self-driven? Then we may have the job for you! We are seeking a motivated and innovative Constituent Services Specialist to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

This position is located in the Legislative Affairs / Constituent Services Unit, Headquarters - Blythewood, SC.

• Serves as a liaison with VIPs, including state lawmakers and the Governor’s Office, to assist constituents and coordinate with state and federal officials and agencies.
• Handles the reporting of complaints, misinformation, and conflicts related to SCDMV policies and procedures.
• Works to identify and implement solutions to resolve customer issues when appropriate.
• Provides assistance to SCDMV branch offices in resolving complex constituent issues, ensuring satisfactory resolution when possible.
• Handles more involved customer complaints by identifying solutions and supporting branch staff in delivering effective outcomes.
• Assist in answering the constituent services line and providing appropriate resolution for customer issues.
• Research, analyze, and prepare formal written responses via letter or email to explain appropriate resolutions.
• Assists individuals seeking to reestablish driving privileges by providing well‑researched reports outlining the proper steps and requirements.
• Track, process, and approve/deny late registration penalty refunds.
• Prepare correspondence files for scanning.
• Perform other related duties as required.

• A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

• Knowledge of laws, regulations, policies and procedures relevant to the Department of Motor Vehicles. Ability to exercise judgement and discretion. Ability to establish and maintain effective working relationships.
• Ability to interpret and apply laws, regulations, policies and procedures. Excellent communication skills, both oral and written and must be able to effectively communicate with individuals at all organizational levels. Excellent computer skills and must be proficient with MS Windows, MS Word, and MS Excel.
• Under limited supervision, employee takes initiative and exercises sound judgement and discretion. Professional level involving complex programs, projects and communications.
• Works closely with department management, recommends programs and assessments and provides feedback to management.
• Normal work week will consist of 37.50 hours. Limited extended hours may be required to meet job requirements. Climate controlled office setting.

A high school diploma and at least four (4) years of relevant job experience in administration, business management or support services. A bachelor's degree may be substituted for the work experience on a year for year basis.

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees, and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.

• Health, dental, vision, long term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.