Inbound Customer Service Representative AM and PM Shift

We're looking for upbeat, motivated individuals to join our Inbound Customer Service team, helping guests make the most of their vacation packages. You'll guide callers through planning and booking their trips, offering expert advice, resolving concerns, and creating a positive, memorable experience from start to finish. If you're energized by great conversations and enjoy making someone's day, this could be the perfect fit.

• AM Shift | Monday - Friday | 8:00 AM - 4:00 PM | $17/hour + bonuses
• PM Shift | Monday - Friday | 3:00PM - 12:00AM | $19/hour + bonuses
• Weekend Shift | Saturday - Tuesday | Sat - Sun: 8 AM to 7 PM, Mon - Tue: 10 AM to 7 PM | $17/hour + bonuses

• Friendly, outgoing personality with a customer-first mindset
• Excellent verbal communication and active listening skills
• Dependable and committed to consistent attendance
• Ability to follow structured processes and meet performance targets
• Receptive to feedback and quick to apply coaching
• Previous experience in customer service, hospitality, sales, or leadership is a plus
• Must be at least 18 years old

• Take incoming calls from guests ready to plan and book their vacations
• Assist with choosing destinations, selecting travel dates, and completing reservations
• Collect payments and ensure booking details are accurate and complete
• Answer questions, resolve concerns, and offer helpful travel suggestions
• Build product and destination knowledge to deliver confident, informed service
• Use strong communication to highlight value, address hesitations, and create urgency
• Bring positive energy to each interaction and exceed service expectations
• Embrace coaching and continuous improvement to support personal and team growth
• Hit performance goals and contribute to a high-achieving team environment