Customer Life Associate

Customer for Life Associate page is loaded## Customer for Life Associate locations:
Indian Land, South Carolina time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-2886
** Join the company defining what it means to be an Impact Lender!
** Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.
** Responsibilities:
*** Make timely outbound calls to customers at 30 days, 90 days, and 1-year after loan closing.
* At 30 days:
Thank the customer, confirm their satisfaction, and reinforce the loan officer’s commitment to their long-term success.
* At 90 days:
Check in to ensure all aspects of their mortgage and home transition have been handled properly.
* At 1 year:
Conduct a “Mortgage Checkup” to identify any changes in life, goals, or potential future needs (refinance, move-up home, investment property, etc.).
* Document all customer interactions and feedback in our CRM system.
* Identify opportunities to re-engage the original loan officer or refer to other internal specialists as needed.
* Assist with periodic customer appreciation campaigns and outreach initiatives.
* Serve as a brand ambassador for our company’s mission to create customers for life.
*
* Qualifications:

*** Excellent verbal and written communication skills.
* Strong interpersonal skills with a warm, empathetic approach.
* Proven experience in customer service, client relations, or inside sales (mortgage or financial services experience preferred).
* Highly organized and able to manage follow-up tasks and documentation efficiently.
* Comfortable with CRM systems, call logs, and basic reporting.
* A heart for service and a passion for building relationships that last.
* Prior experience working with mortgage clients.
* Bilingual skills (Spanish especially preferred).
* A strong understanding of the home ownership journey

The expected salary range for this position is between:$35,000.00 - $40,000.00

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
** We also offer a benefits package that includes:
*** Competitive pay
* Benefits Offered:
Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
* Retirement plan: 401(k) and Roth
* Paid Time Off: 16 days front loaded. Prorated based on the start date month
* 11.5 paid holidays per year
* Employee assistance program
* Excellent career growth opportunity
* Fun, team-focused working environment
* Employee driven community outreach program
* Relocation packages available

The application window is anticipated to close on:

April 1, 2026.
#J-18808-Ljbffr