UI Collections Specialist - Columbia (REPOST

Job Responsibilities

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses.

And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

• job security
• affordable health insurance
• great retirement benefits
• work-life balance

Do you have a special skill for listening, providing guidance, helping callers, and ensuring quality customer service for callers? Our Collections Department is within the Unemployment Insurance (UI) Division, and the Collections Specialist will be responsible for the recovery of debts owed to the agency by claimants and employers. Serving on the UI Collections team, which is responsible for ensuring system integrity and viability in accordance with agency policies and procedures, the Collections Specialist will exercise judgement and initiative to carry out the agency's collection efforts on claimant and employer debts.

• Provide claimant and employer information and guidance with a positive, service-oriented attitude.
• Answer and handle inbound calls and outbound calls in a professional manner.
• Identify the proper course of action and use the department’s systems and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
• Follow collection procedures and guidelines regarding escalation and issue resolution.

A High School Diploma and at least one year of relevant experience in a call center, account documentation, or other similar collections environment. A bachelor's degree may be substituted for the required work experience.

Excellent communication skills and the ability to negotiate successful outcomes with internal and external customers. Must be customer-focused with a strong sense of ethics and integrity. Ability to remain calm in stressful situations and the ability to be persuasive, persistent, and firm when needed.