Dispatcher, Customer Service​/HelpDesk

Join the Mister Sparky Team!

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job duties include:

• Managing the dispatch board to keep field personnel on the move and servicing clients
• Making every effort to compress call scheduling effectively maximizing productivity and revenue
• Notifying clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
• Re-scheduling appointment times at client's convenience as necessary
• Communicating with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
• Strictly adhering to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
• Sharing responsibility to ensure that all electricians arrive at their designated appointments on time
• Debriefing with electricians upon completion of jobs to identify any outstanding client satisfaction issues
• Entering equipment type and age information for systems into Service Titan
• Answering incoming client telephone calls and recognizing that this is where the client will form their first impression of the company
• Good communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not
• Ensuring that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifying clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Calling Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

Compensation: $17.00 per hour