Senior Collections Specialist - ServiceMac

Job Responsibilities

• Perform a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication.
• Provide customer service regarding collections issues, process customer refunds, process and review account adjustments, and resolve client discrepancies.
• Demonstrate excellent judgment and resolve difficult calls and situations.
• Serve as a subject matter expert on a variety of tasks and/or act as a SPOC specialist.
• Responsible for collection of highly complex/difficult accounts and situations.
• Provide specialized collection work, gathering detailed financial information and negotiating resolutions.
• Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge.
• Prepare weekly and monthly updates and status reports of outstanding delinquencies.
• Provide financial counseling to discuss and resolve debt situation within established limits.

• High School diploma or equivalent.
• Some college preferred.
• Typically requires 4
  -7 years of high-volume commercial collections experience.

• Excellent verbal and written skills with strong negotiation and active listening skills.
• Problem solving, time management, and organizational skills.
• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
• Strong attention to detail.
• Strong knowledge of billing procedures, collections techniques, and accounts receivable.
• Able to thrive working in a fast‑paced collaborative environment and manage multiple priorities.
• Strong computer skills including Microsoft Office applications.
• Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
• Able to analyze and interpret complex documents to make sound decisions and recommendations.
• Experience with mainframe system Oracle or related operating systems.
• Able to interact and communicate with individuals at all levels of the organization.

Hourly: $21.24 - $28.31

• Medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term.