Senior Collections Specialist

Description We are looking for a Senior Collections Specialist to join a textile manufacturing organization in Myrtle Beach, South Carolina. This contract-to-permanent opportunity is ideal for a credit and collections specialist who can balance financial risk management with strong customer partnership. The person in this role will collaborate across finance, sales, and customer support to protect cash flow, evaluate account exposure, and help maintain timely payment activity.

Responsibilities:

- Evaluate new and existing customer accounts to determine appropriate credit terms and support sound lending decisions.

- Set, adjust, and monitor credit limits in alignment with company guidelines while identifying potential exposure and escalating concerns when needed.

- Review exception requests, authorize account overrides when justified, and release orders placed on financial hold once requirements have been satisfied.

- Lead collection efforts on past-due balances through consistent outreach, follow-up, and resolution of billing or payment discrepancies.

- Work directly with customers to arrange practical payment solutions that support recovery of outstanding receivables while preserving business relationships.

- Maintain accurate account documentation by ensuring cash applications, credits, and collection activity are recorded correctly and tied to the proper invoices.

- Coordinate with customer service, sales, and finance teams to address account issues, support dispute resolution, and improve collection progress.

- Prepare customer statements and contribute to recurring aging reports, risk summaries, and other receivables analyses requested by leadership.

- Uphold internal credit policies and support audits or financial reviews by providing clear records and timely reporting. Requirements - At least 2 years of experience in commercial credit and collections, preferably in a manufacturing or distribution setting.

- Strong working knowledge of credit evaluation, accounts receivable practices, and collection strategies in a business-to-business environment.

- Proficiency with ERP and accounting systems such as SAP or Oracle, along with solid Excel and Microsoft Word skills.

- Ability to analyze financial information, interpret trends, and use data to make sound decisions regarding credit risk.

- Effective communication and negotiation skills with the ability to work professionally with customers and internal stakeholders at all levels.

- Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment.

- Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.

- Ability to meet physical demands of the role, including lifting up to 25 pounds regularly and up to 50 pounds occasionally, along with standing, walking, bending, and reaching as needed.

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