Patient Service Coordinator Carolina Forest

Job Description

We are seeking a dedicated support staff member to assist the department with a variety of tasks related to patient care and operations. The ideal candidate will provide excellent customer service, support clinicians during visits, and help maintain the department’s efficiency.

• Assist the department with a variety of tasks including direct and indirect patient interaction before, during, and after an appointment.
• Support clinicians during patient visits and assist with triage of caseload.
• Answer phone calls to the department, providing excellent customer relations and scheduling/rescheduling patients as needed.
• Assist with patient check‑in/out and prepare patient and/or therapist schedules as required.
• Help the supervisor/department with data entry and other tasks related to patient schedules.
• Communicate with medical teams regarding caseload and schedule maintenance.
• Navigate EMR effectively for scheduling, chart reviews, plan‑of‑care management, and other duties.
• Assist clinicians with treatments when indicated, including prepping patient treatment areas, checking hyrocollators, and transporting patients as needed.
• Maintain supply par levels and ensure departmental safety checklists are updated.
• Clean gym, equipment, and patient areas as necessary.
• Open and/or close the department as required.
• Perform other duties as assigned by the department.

Previous Medical Office Experience Is Preferred.

Founded in 1906, McLeod Health is a locally owned, not‑for‑profit organization with more than 15,000 team members and over 2,900 licensed nurses. We support more than 90 physician practices across an 18‑county service area, including seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, and hospice and home health services. Our system currently has 988 licensed beds, including hospice and behavioral health beds.

We invite you to apply online today if you would enjoy working in a dynamic environment and want to become part of a stellar team of professionals. We are an equal‑opportunity employer.