Shift supervisor, Hospitality ​/ Hotel ​/ Catering

We are pleased to announce a wonderful opportunity for a Shift Supervisor
.

• Ensure prompt, friendly service
• Provides employees, managers, and guests with a positive experience and atmosphere
• Direct overall activities and performance of employees on a shift-by-shift basis
• Drive positive guest experience through a front door and floor presence and accurate seating and quoting of wait times
• Ensure positive guest experience by monitoring and ensuring appropriate Steps of Service.
• Maintain the proper atmosphere through music and lighting levels for varying business periods
• Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner
• Maintain and inspect dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions
• Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other service
• Maintain restaurant cleanliness and organization for both the interior and exterior of the restaurant
• Oversees FOH staffing, ensuring that adequate staffing is maintained, and that overtime is minimized. Ensures sales forecasting and schedules reflect desired productivity and match daily labor controls.
• Assists in ordering of food and beverage items as well as controlling of cost and waste.
  
  Assists with scheduling staff
• Ensures that all meal and rest breaks are provided when required.
• Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and other services

· You have prior experience in a quality luxury hotel, restaurant, or bar brand

· You proven achievements in optimizing guest and team member engagement

· You have experience in successfully leading a fast-paced environment and prioritizing demands

· You have the ability to plan and execute guest experiences

· You have excellent oral, written, and interpersonal communication skills

· You have working knowledge of Food & Beverage operations, financials, and budgeting systems with a clear understanding of cost controls and driving topline revenue.

· You are able to maintain a professional & appropriate business appearance

· You demonstrate a passion for people with a strong network of contacts within the local events and restaurant/bar industry

You must be able to walk and stand for extended periods of time as the job dictates.

This position will require little to no travel.

Pay Scale: $13.09 - $15.63/hour

* Rate depends upon state/market*

This property is managed by OTO Development.

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs,
including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Shift Supervisor

Department: Property

Hourly

Position

Reports to:

General Manager

Revised 6/11/25