Housekeeping Supervisor

Overview

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well‑being.

We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company‑Sponsored Life Insurance
• Short & Long‑Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

The overall objective and purpose of the Housekeeping Supervisor are to assist the Executive Housekeeper and/or Housekeeping Manager in the daily operations of the Housekeeping department and ensure both qualities of product and productivity of labor in this area. The incumbent is responsible for relentlessly inspiring, coaching, and training staff to exceed our guests’ expectations. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards, and goals established by the company.

• Oversees and manages the performance of housekeepers to ensure efficient and profitable operations.
• Coach and train all housekeepers to ensure superior products for guest satisfaction.
• Inspects guestrooms and gives appropriate feedback to housekeepers
• Periodically inventories supplies and equipment
• Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines.
• Inspects and evaluates physical condition of establishment
• Prepare and analyze reports on labor cost and production of operation
• Participate in the daily line‑up and regular training/departmental meetings
• Maintain Supplies and report to Executive Housekeeping Manager Items to be ordered for efficient operations on a daily basis
• Adhere to safety guidelines
• Assists with corrective action to continuously improve service results
• Assists with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight time frames while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high‑level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
• Strong level of written, verbal, and interpersonal communication skills.
• Ability to prioritize and organize work assignments
• Ability to balance a variety of tasks while maintaining the highest of quality standards
• Ability to read and recognize various tools and chemicals used throughout the cleaning process
• Comprehensive knowledge of a safe work environment

• Housekeeping inspectors
• Room Attendants
• House person
• Public Area Attendant
• Night Utility

• High school diploma or General Education Degree – required
• 1+ years of relevant work experience in similar scope and title – required
• Experience with in luxury brand/markets – required