Guest Service Agent

Job Description

The Kingston Resorts is a 145-acre oceanfront resort on the north‑end of Myrtle Beach. It is less than 2 miles from Tanger Outlets and a short 20‑minute trip to Broadway at the Beach. The resort houses Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms Condos, offering many opportunities to advance your career.

Full‑time seasonal position, year‑round, at Embassy Suites Myrtle Beach.

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open‑ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

Free lunch, free Health Club membership, and discounted travel program benefits for team members and their families, plus more.

Job code: EX‑89

DDB
198
Job type:
Full‑time

Location:

Myrtle Beach
Entry: 0‑2 years

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace