Night Manager - Polynesian Hotel Myrtle , SC

Night Manager
- Polynesian Hotel

Work Location:

1001 S. Ocean Blvd, Myrtle Beach, SC 29577 Job description –

The person in this position reports directly to the General Manager andwill be responsible for overseeing hotel operations in the evening hours.

Duties include supervising staff to provide hotel services; implementing and enforcing procedures necessary for ensuring the safety of guests and their property; preventive maintenance and quality control for the property (nightlyinspection/security walk); checking in guest; managing paperwork; resolving customer complaints; and performing other duties as required or assigned.

• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs
• Resolve front desk discrepancies (financial,reservation, etc.)
• Assist guests in making, changing, and cancelingreservations and registering in/out of the resort
• Work with guests to resolve problems by suggesting and applying mutually aggregable solutions
• Assist guest in making, changing, and cancellingreservations
• Provide information regarding resort amenities and services
• Work with other department to ensure guest requests aremet in a timely manner
• Communicate with the morning staff on any ongoing business needs from the night shift
• Ensure compliance with Company standards
• Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
• Demonstrate positive leadership characteristics whichinspire team members to exceed standards and promote a positive work environment
• Perform nightly property walks and ensure completion and distribution of the MOD Report

• Available to work a flexible schedule including weekends and holidays
• High School Diploma
• Previous front desk / customer service experience
• Managerial experience is preferred
• Excellent leadership, management, and team building skills
• Must have strong verbal and written communication skills
• Proficient Computer Skills
• Ability to multitask, prioritize, and manage time
• Valid Driver’s License
• Salary will be based on experience.

• Medical insurance
• Vision, Dental, Disability, Life, and Accident insurance
• Paid Vacation
• Bereavement leave
• 401K Plan (matched)
• Referral Program

Myrtle Beach Seaside Resorts believes that our employees arethe strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement.

Empowered and proactive staff create memorable experiences for our guest that exceed expectations.