Guest Services Manager - Avista Resort North Myrtle , SC
Job in
Myrtle Beach, Horry County, South Carolina, 29588, USA
Listed on 2026-09-28
Listing for:
Kaizen Lab Inc.
Full Time
position Listed on 2026-09-28
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Customer Service Rep, Hospitality & Tourism
Job Description & How to Apply Below
Guest Services Manager – Avista Resort Job Description
The Guest Services Manager leads the Guest Services team and is responsible for delivering an exceptional, consistent, and customer-centered guest experience while ensuring smooth and efficient daily operations.
- Lead,coach, train, and develop the Guest Services team.
- Oversee Front Desk, Bell Services, PBX, and guest-facing operations.
- Establish and maintain high standards for service, communication, and professionalism.
- Resolve guest concerns and service recovery situations with empathy, urgency, andsound judgment.
- Partner with all resort departments to ensure guest needs are addressed promptly.
- Oversee front desk, reservation, financial, and operational accuracy.
- Manage staffing, scheduling, training, safety, and emergency procedures.
- Monitor guest feedback and identify opportunities to improve the overall guest experience.
- Promotea culture of ownership, accountability, teamwork, and hospitality.
- High School Diploma or equivalent.
- Previous hotel, resort, front desk, or customer service experience.
- Manage mentor supervisory experience preferred.
- Strong leadership, coaching, and team-building skills.
- Excellent verbal and written communication.
- Exceptional customer service and conflict-resolution skills.
- Strong problem-solving, organizational, and decision-making abilities.
- Proficient computer skills and ability to learn operational systems.
- Abilityto multitask and remain calm under pressure.
- Flexibleavailability, including weekends and holidays.
Resort Manager Qualifying team members may enjoy the following benefits:
- Health insurance
- 401 K Plan (matched)
- Vision and Dental insurance
- Disability, Life, and Accident insurance
- Paid Vacation
- Referral Program
- Bereavement leave
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement.
Empowered and proactive staff create memorable experiences for our guest that exceed expectations.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×