IT Analyst

City of Myrtle Beach, South Carolina

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

The purpose of this position is to provide project design, technical support, and maintenance for computer systems, networks, hardware, and software across the organization. This role includes troubleshooting issues, assisting users, and ensuring the efficient operation of IT systems.

• Provide Tier II technical support for applications and systems.
• Assist with configuration, testing, deployment, and ongoing support of new and existing systems.
• Monitor system performance and identify opportunities for optimization and automation.
• Participate in IT projects from planning through implementation, including system upgrades and new technology deployments.
• Monitor the IT support ticketing system and prioritize tickets based on urgency and impact. Provide timely, clear communication to end-users throughout the resolution process.
• Use remote desktop support tools and mobile device management (MDM) platforms to troubleshoot and resolve technical issues for remote and hybrid employees across multiple locations.
• Conduct system updates, software patches, hardware replacements, and preventative maintenance tasks on computers, servers, and network devices. Ensure minimal disruption to operations during maintenance activities.
• Follow established IT standards, procedures, and best practices. Promote cybersecurity awareness and compliance among users, contributing to the overall security posture of the organization.
• Performs other related duties as required, requested and assigned.

Vocational/Technical degree with training emphasis in computer technology, network communications, computer repair, and programming with two (2) years of experience in hardware/software diagnostics/repair and software applications preferred; or a combination of high school diploma and relevant industry standard certifications which may include A+, ITF+, Network+, Security+, CCNA, MCP, MTA, MCSE in conjunction with (2) years of experience in hardware/software diagnostics/repair and software applications.

Must possess and maintain a valid driver’s license.

None.

• Knowledge of computer science or computer programming.
• Knowledge of customer service principles.
• Knowledge of electronics.
• Skill in using tact.
• Skill in applying rigorous logic and methods to solve difficult problems.
• Skill in influencing others,
• Skill in coordinating activities of a project, program, or designated area of responsibility.
• Skill in persuading.
• Skill in performing addition, subtraction, multiplication and division; calculating decimals, percentages, and fractions; computing discounts, interest, and ratios; and calculating surface areas, volumes, weights, and measures.
• Ability to establish and maintain effective work relationships.
• Ability to build rapport.
• Ability to listen.
• Ability to see hidden problems and look beyond the obvious before stopping at the first of answers.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria.
• Ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
• Ability to exercise judgment, decisiveness and creativity in situations involving the…