SharePoint Developer and Support Specialist

Overview

Nakupuna Consulting is seeking a highly skilled SharePoint Developer and Support Specialist - Tier 2 to provide advanced support and development capabilities across SharePoint Online (SPO) and SharePoint Subscription Edition (SE) environments. This role blends hands‑on troubleshooting with development expertise, helping to resolve complex issues, build custom solutions, and maintain system health. The ideal candidate will have a strong background in SharePoint Online, Power Platform, and Dataverse, along with user support experience.

They should be skilled in automation, solution customization, and driving operational excellence across collaborative environments.

• Issue Resolution:
  Investigate and resolve Tier 2 technical issues related to SharePoint architecture, custom solutions, site collections, permissions, lists/libraries, and Power Platform integrations
• Development & Customization:
  Build, debug, and enhance SharePoint solutions using SPFx, Power Shell, PnP, JavaScript/Type Script, and Power Platform (Power Automate, Power Apps) – support branding, site templates, and user experience enhancements
• Workflow Automation:
  Support and maintain Power Automate workflows and legacy SharePoint Designer workflows
• Integration Support:
  Assist with integrations between SharePoint and other Microsoft 365 services (e.g., Teams, One Drive, Outlook), as well as third‑party or line‑of‑business applications
• Monitoring & Optimization:
  Proactively monitor site and system performance, recommend optimizations, and ensure platform stability and compliance with organizational standards
• User Support & Enablement:
  Provide guidance to site owners, content managers, and end‑users on best practices, governance policies, and feature usage
• Documentation:
  Maintain internal documentation, technical guides, scripts, and SOPs to support knowledge transfer and consistent service delivery
• Collaboration:
  
  Partner with system administrators, architects, security teams, and Microsoft support to resolve high‑impact issues or deliver enhancements
• Incident Management:
  Track and manage issues using ITSM tools like Service Now, ensuring timely communication and resolution

• Bachelor degree in an IT related field preferred
• 3+ years of hands‑on experience supporting and developing in both SharePoint Online and SharePoint on‑premises environments (preferably SharePoint SE)
• Experience migrating or co‑managing hybrid SharePoint environments
• Demonstrated experience with troubleshooting permissions, site structures, and workflow issues
• CompTIA Security+ preferred – must be able to obtain and maintain the certification within 6 months of employment

• Proficient in SPFx (SharePoint Framework), Power Shell scripting, PnP Power Shell, JavaScript, and HTML/CSS
• Experience with Power Platform tools:
  Power Automate, Power Apps, and Power BI
• Familiarity with SharePoint Designer and Info Path (for legacy support)
• Experience configuring and managing SharePoint SE service applications, central admin, ULS/event logs, and SQL Server dependencies

• Strong analytical and problem‑solving skills
• Excellent written and verbal communication skills, with the ability to explain technical issues to non‑technical audiences
• Proactive and detail‑oriented, with a collaborative mindset

• Experience with ITSM tools like Service Now or Jira
• Understanding of governance, security, and compliance within Microsoft 365
• Ability to manage multiple tickets and development tasks in a dynamic environment

This position requires the ability to obtain a Public Trust clearance. Must be a U.S. Citizen.

• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and work on a computer