IT Manager, Field Operations

Manager, IT Field Operations

Reports to the Sr. Manager, IT Field Operations and serves as the primary IT leader for a partnered healthcare practice. This role is highly hands‑on technically, while also leading a small team and maintaining a strong executive presence with practice leadership.

You will act as the face of IT for the practice—responsible for delivering high-quality, “white glove” support, driving technical projects, and ensuring continuous improvement of IT services in a clinical healthcare environment.

• Directly manages 3 onsite IT team members dedicated to the practice
• Acts as the primary IT point of contact for all practice stakeholders
• Partners closely with corporate/central IT teams
• Supports a clinical healthcare environment (EMR/EHR systems required)

• Serve as the face of IT for the practice, maintaining strong relationships with clinical and executive stakeholders
• Act as a liaison between practice leadership and centralized IT teams
• Provide regular updates on IT initiatives, escalations, and ongoing projects
• Demonstrate strong executive presence and communication across all levels

• Lead day‑to‑day IT operations, including:
  • Ticket resolution
  • End‑user “white glove” technical support
  • Ensure service delivery aligns with SLAs, performance metrics, and company standards
  • Identify service gaps and step in as a hands‑on technical resource as needed

• Manage, mentor, and develop a team of 3 IT professionals
• Provide training, performance guidance, and day‑to‑day leadership
• Foster a high‑performance, customer‑focused support environment
• Lead and oversee IT projects aligned with practice goals, including:
  • New clinic openings
  • Clinical technology implementations
  • Partner with IT strategy leadership to evaluate and implement new technologies
  • Drive continuous improvement of IT processes and procedures

• Support and maintain infrastructure including:
  • Servers, SANs, and network infrastructure
  • Active Directory & Group Policy
  • Virtual environments (VMware, Remote Desktop Services)
  • Microsoft 365 administration
  • Support and work within EMR/EHR systems in a clinical setting

• 5+ years of progressive experience in IT support
• 3+ years of IT leadership/management experience
• Healthcare IT experience (REQUIRED)
• Experience supporting clinical environments (EMR/EHR systems)
• Strong hands‑on technical background (infrastructure, systems, networking)

• Active Directory (user/group management)
• VMware / virtual environments
• M365 administration
• Network infrastructure & telecommunications

• Strong leadership and decision‑making skills
• Excellent communication (technical & non‑technical audiences)
• Ability to manage escalations and incident/problem management
• Process improvement mindset (identifying and removing inefficiencies)
• Strong multitasking and prioritization skills in high‑pressure environments
• Familiarity with HIPAA/regulatory frameworks

• VoIP systems (Zoom Phone preferred)
• Power Shell or scripting/automation experience
• Bachelor’s degree in Information Systems, Healthcare IT, or related field