School Technical Support Assistant

School Technical Support Assistant

The technical support assistant is responsible for managing and maintaining school related equipment and software throughout the school, assuring smooth utilization of technology for instructional, administrative and student use.

Essential duties include:

• Maintains and utilizes Follett Asset Management system for school devices and technology transactions and records
• Maintains and utilizes Follett Asset Management system for organization and management of school technology and equipment
• Assists with all technology related communication between the school, district technology and school-assigned district technicians
• Assists and provides leadership with the deployment and collection of mobile devices at the school level
• Manages repairs and work orders for school technology
• Handles and manages logistics of shipping and receiving mobile devices for warranty or repair work
• Manages and supports technology within the school through the use of the district provided mobile device management system (MDM)
• Provides and supports appropriate level of technical assistance with resolving technology end-user problems at the school site
• Monitors and conducts school-wide inventory for devices and other school technology and submits reports as directed
• Assists with fee collection and record-keeping related to technology fees and/or repair costs
• Receives and processes new equipment and maintains technology support supplies as requested
• Assists with supervising student technology assistants
• Stays current with technology trends within the educational setting
• Welcomes all stakeholders with respect, courtesy, and assistance as needed to established technology support area
• Demonstrates ability to work as a team member
• Works well in a multi-tasking environment

Other duties and responsibilities may be assigned.

Minimum qualifications include:

• Associate degree or a certification in technology or related field preferred
• Minimum of one-year experience providing technical support
• Demonstrated aptitude with performing routine tasks involving data entry, data management including proficient use of Microsoft Excel or similar data management programs
• Demonstrated aptitude with troubleshooting common problems with computers or mobile devices

Physical requirements include:

• Regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl
• Physically capable of frequently lifting or moving up to 40 pounds
• Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
• Ability to sit and stand for extended periods of time
• Manual dexterity for the purpose of using a telephone and data entry
• Read a computer screen and printed material with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak in audible tones so that others may understand clearly in person and on the telephone

Work environment characteristics include:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Pay grade: 105