System Support Administrator

• Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc.
• Participate in work sessions for system support and problem resolution.
• Perform or support installation, configuration, administration, implementation, scheduling, and tuning/modification of applications.
• Provide support for simple to moderate system/production performance concerns.
• Collaborate with internal groups and external vendors to ensure specifications are met and problems are resolved.
• Monitor and report on scheduled batch and online applications for successful or unsuccessful execution.
• Run necessary system backups when required.
• Review and create documentation for accuracy, future problems, and company standards.
• Perform testing responsibilities as needed.
• Review abnormal results and issues from previous processing cycles and verify they are logged and resolved.
• Communicate with application on-call personnel to repair applications that ended abnormally.
• Perform corrective actions or notify the appropriate area for resolution.
• Consult with senior-level peers on more complex projects.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects, and disaster recovery exercises.

• Bachelor's degree in a job-related field
• Alternatively, an associate degree plus 2 additional years of job-related experience for 4 total years of required work experience, or 6 total years of required work experience
• 2 years of technical experience with systems analysis, design, programming, or other job-related IT experience
• Understanding of data storage techniques, basic database philosophy, database management, and simple programming techniques
• Understanding of production system maintenance requirements and the effects of program changes
• Understanding of structured techniques in new program development
• Understanding of development, quality assurance, and integration methodologies
• Working knowledge of relevant operating systems, programming languages, and development/productivity tools
• Strong troubleshooting skills across applications, batch processes, and system performance
• Working knowledge of Windows Server environments and basic SQL usage
• Ability to create or maintain clear technical documentation
• Experience supporting or administering Hyland OnBase preferred
• Preferred certifications include Hyland Certified:
  OnBase Administrator Professional, CompTIA A+, and Microsoft Certified:
  Windows Server Hybrid Administrator Associate
• Position is not eligible for sponsorship now or in the future
• Ability to work in a fast-paced, multi-platform environment that may require 24x7 response
• Good communication and interpersonal skills; ability to work under pressure and as part of a team; attention to detail

Demonstrates expertise in system support, monitoring, and troubleshooting across applications and batch processes, with a strong understanding of database management and production system maintenance. Proficient in creating technical documentation and collaborating with teams to resolve issues effectively.